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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

Items: 588

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Blog

Who's Got My Parcel?


Manually processing items for transit adds another layer of complexity that can extend internal delivery times. Find out how to simplify your processes.

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The enduring impact of physical mail in 2025: 20 statistics every business should know


Discover why physical mail remains a trusted and effective channel for customer communication in 2025. Explore 20 data-driven insights on consumer trust, engagement, and the role mail plays in a modern multichannel strategy.

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Stay in the Driver’s Seat of AP Compliance with Strong Controls and Automation


When there’s strong internal controls in place, automation can be used to make compliance easier and more reliable.

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Repurpose – Don’t Reinvent: Data and Content for a Highly Efficient Customer Communications Management Strategy


Perhaps more than most other types of businesses, customers expect their insurance companies to know who they are and to be willing and able to communicate with them on a personal level.

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Mail.dat vs. Mail.XML


Not sure which service is the right for your business needs? Here’s a guide to each service to help you decide which one will most benefit you: Mail.dat® versus Mail.XML

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How to simplify complex processes with all-in-one solutions


Discover how you can simplify your organisation's complex processes with digitised end-to-end processes and multi-channel communications management.

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Google closes Google Compare insurance price comparison site


Google’s entry into the insurance business last year caused an uproar in a normally quiet industry. Industry analysts and participants openly worried that this new comparison site would kill the existing agency model for personal lines insurance.

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Don’t Sweat It: Quadient Inspire R14 Makes Connectivity and Scaling a Cinch


Discover how Quadient Inspire R14 makes purchasing a new CCM platform a breeze. Contact us today for your organization's solution.

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Communicating with Compassion: Maintaining Strong Client Relationships During Financial Hardship


Automate insurance compliance with centralized CCM. Standardize regulatory language across states and channels while reducing risk and operational costs.

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The Economic Impact of Effective HHS Program Communications


Discover how Quadient Inspire Evolve helps Health and Human Services agencies reduce paper waste, cut IT costs, and improve communication agility - all while supporting environmental sustainability.