Industries We Serve
Streamline utility billing and workflows
Improve billing clarity, modernize customer communications, and reduce operational complexity across regulated environments.
Measurable results
99% / 98%
Leader
#1
Highly rated
Recognised by leading analysts
Quadient is highly rated by analysts for helping regulated organizations manage their customer communications at scale.
AI capabilities
AI-powered solutions for the utilities industry
Quadient helps utilities automate billing and communications workflows for a more connected customer experience.
Clearer, easier to manage statements: Easy-to-understand bills with usage visuals, automated billing workflows, and faster exception handling.
Manage all communications in one place: Design and deliver compliant print, email, SMS, mobile, and web communications.
Streamline processes: Make billing workflows simpler, route service requests, and reduce manual effort to keep processes moving.
Keep everything compliant: All documents are secure, searchable, and audit-ready across high-volume communications.
Common challenges
The obstacles utilities face
Utilities must balance regulatory compliance, customer satisfaction and operational efficiency — often across complex billing systems and legacy software.
Connect seamlessly
Quadient integrates effortlessly with your existing CIS, ERP and customer platforms without disrupting what’s already in place.
Built with compliance in mind
Quadient supports utilities operating under strict regulatory, data protection and audit requirements.
Built for regulated utility communications
Regulatory compliance support
Secure archival and retrieval
Audit-ready communication controls
British Gas
"Quadient helps us focus on the needs of the customer"
British Gas used Quadient® Customer Journey Mapping (CJM) in its mission to evolve from an energy business to a home services provider.
British Gas integrated CJM to extend the power of Quadient’s omnichannel communication platform, Quadient® Inspire.
CJM creates in-depth, holistic customer journey maps, to give the energy supplier insight into customer satisfaction and mitigating pain points in real time.
Adam Firbank, Journey Practice Lead Customer Communications at British Gas, says that Quadient was "the ideal tool" to allow the company to "focus on the needs of the customer."
Utilities trends and insights
Explore how utilities can streamline processes and improve customer experience.
Frequently asked questions
Utility billing automation uses software to prepare, personalize, deliver and manage billing communications and related workflows with less manual effort, while improving consistency and customer clarity.
Utilities can automate customer communications workflows by centralizing templates, approvals, delivery orchestration, exception handling and archiving across channels such as print, email, SMS, mobile and web.
Quadient supports API-driven integration patterns designed to connect billing, customer and operational systems, including ERP and CIS environments, while helping teams modernize without replacing every core system at once.
Clearer, more timely and more personalized billing communications help customers understand charges, usage information and next steps, which can reduce avoidable billing questions and manual follow-up.
Quadient supports cloud-based customer communications and workflow automation options that help utilities modernize delivery, manage scale and support secure, compliant communication processes.
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